Orthomol Logo
Orthomol company - entrance area

Privacy Policy

1. Name and contact details

pharmazeutische Vertriebs GmbH
Herzogstraße 30
40764 Langenfeld
Tel.: +49 2173 9059-0

Email: international-sales@orthomol.com
Website: www.orthomol.com

2. General information on data processing

You are able to use our website without needing to enter personal data. However, individual services may be offered by us that require or allow personalisation. Other regulations may apply to these services, and these regulations are explained separately below. Your personal data (e.g. name, address, email, tel. no., etc.) is always processed by us in accordance with the provisions specified in the data protection legislation that applies to us. The personal data of our users is regularly only collected and used after user consent has been obtained. An exception is made in cases where it is not possible to obtain prior approval and/or where data processing is authorised by law. Data is considered personal when it can be clearly attributed to a particular natural person. The following regulations provide you with information on the type, scope and purpose of the collection, use and processing of personal data, insofar as the data is processed at all.

3. Legal basis for the processing of personal data

Insofar as we obtain consent from the data subject for processing, this valid consent serves as the legal basis for processing personal data for the purpose of data protection legislation.

When personal data needs to be processed in connection with fulfilling a contract, where the contracting party is the data subject, the conclusion of the contract serves as the legal basis. This also applies to processing that is required for pre-contractual action.

Insofar as personal data needs to be processed in order to fulfil a legal obligation governing our company, this can also serve as the legal basis for the purpose of data protection legislation.

If vital interests of the data subject or a different natural person make it necessary to process personal data, this can also serve as the legal basis for the purpose of data protection legislation.

Processing can also be necessary in order to maintain a justified interest of our company or a third party if overriding basic rights and freedom of the data subject do not exclude this processing.

4. Data subject rights

If your personal data is processed, this makes you the data subject for the purpose of data protection legislation. Data subjects have a fundamental right to information, rectification, erasure, restriction of processing, objection against processing, and also data portability.

4.1. Right to information and rectification

You can request information on your personal data that is processed by us. If your details are not or no longer applicable, you can ask for them to be rectified. If your data is incomplete, you can ask for it to be completed. If we have passed on your details to third parties, we inform these third parties about your rectification – insofar as this is stipulated by law.

4.2. Right to erasure of your personal data

You can request immediate erasure of your personal data for the following reasons:

  • If your personal data is no longer needed for its original purpose
  • If you revoke your consent and there is no other legal basis
  • If you object to data processing and there are no overriding reasons for processing that need to be protected
  • If your personal data has been processed unlawfully
  • If your personal data must be erased in order to fulfil legal requirements. Please note that your entitlement to erasure is dependent on whether there is a legitimate reason that makes data processing necessary.

4.3 Right to restrict processing of your personal data

You have the right to request that processing of your personal data is restricted for one of the following reasons:

  • If the accuracy of your personal data is challenged and we had the possibility of checking its correctness
  • If processing was unlawful and you demand restriction of usage instead of erasure
  • If we no longer require your data for the original purpose of processing, but you need it in order to enforce, exercise or defend against legal claims
  • If you have objected, as long as it is not yet clear if your interests are overriding.

4.4 Right to object

We are allowed to process your data owing to legitimate interest or public interest. In these cases you have the right to object to the processing of your data. This is also the case if we use your data for our direct advertising.

4.5. Right to data portability

If you have requested your personal data that was given to us, you have the right to receive it in a portable format. You also have the right to pass on this data to a different officer without restriction by the officer who was originally provided with the personal data, insofar as processing is based on consent or a contract, and the data processing is automated.

When you exercise this right, you also have the right to have the personal data relating to you sent directly from one officer to a different officer, insofar as this is technically feasible. The freedom and rights of other persons must not be affected by this. The right to data portability does not apply to the processing of personal data that is necessary in order to carry out a task in the public interest or when exercising an official authority that was passed to the officer.

5. Web logs

When you visit our website, the browser on your end device automatically sends information to our website server.

This information is stored temporarily in a log file. The following information is collected without any action on your part and is stored until it is deleted automatically (after a few days):

  • IP address of your device,
  • date and time of access,
  • name and URL of accessed file,

the website from which our website was accessed (referrer URL), the browser used, and where applicable the operating system of your computer and the name of your access provider.

This data is processed by us for the following purposes:

  • Ensuring trouble-free connection to our website,
  • ensuring easy use of our website,
  • evaluation of system security and stability, and also
  • for other administrative purposes.

The legal basis for data processing is our legitimate interest, which arises from the purposes of data collection listed above. Data that has been collected is on no account used in connection with you as an individual. Any exceptions to this rule are described in the respective service.

Data collection and data storage in log files are absolutely necessary for provision and operation of the website, respectively. This cannot be blocked by users.

6. Contact forms

Enquiries of any kind can be sent to us via our contact form. When completing the form, you need to state a valid email address and your name so that we know who sent the enquiry and so we are able to reply. Other details are not mandatory. Data processing in connection with this enquiry is executed on the basis of your voluntary consent, and we expressly refer to this privacy policy when obtaining this consent.

The personal data collected in connection with the contact form is deleted after your enquiry has been completed or – where there is an obligation to preserve records – after this obligation has expired. The conversation is treated as concluded when it can be assumed from the circumstances that the issue concerned has been fully clarified. The personal data additionally collected during sending is deleted at the latest after seven days.

The legal basis for the processing of this data is your consent.

The user is able to revoke their consent to the processing of personal data at any time. All personal data that has been stored in relation to the contact form will be deleted insofar as there is no obligation to store the data in connection with commercial law.

7. Cookies

8. Use of Google Analytics with anonymisation function

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”. Google Analytics uses cookies, text files that are stored on your computer and enable analysis of your use of the website.

The information generated by these cookies, e.g. time, location and frequency of your website visits, including your IP address, is transmitted to and stored by Google in the United States.

Through the IP anonymization on this website, your IP address will be truncated by Google within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. In some cases, Google will pass on this information to third parties where this is authorised by law and insofar as third parties process this data on behalf of Google.

Google specifies that it will not associate your IP address with any other data held by Google. You can prevent cookies being set if you disable the setting on your browser; however, we must point out that this might stop you using all the functions of our website fully.

In addition, Google offers a deactivation function for the most common browsers, which gives you more control over what data is collected and processed by Google. If you enable this option, no information on your website visit is sent to Google Analytics. Nonetheless, enabling this option does not stop information being sent to us or to other web analysis services used by us. Further information on Google’s disabling option and also on how to enable this option can be obtained by clicking on the following link: https://tools.google.com/dlpage/gaoptout?hl=de

You can stop collection by Google Analytics by clicking on the link below. There is an opt-out cookie that prevents future collection of your data when you visit our website:

For more information about Google Inc. and Google Analytics, see: https://marketingplatform.google.com/about/analytics/terms/de/. Google’s privacy policy is available here: https://policies.google.com/privacy?hl=de#information

9. Google Analytics advertising function

This website uses Google Analytics reports on demographics in which data is used from interest-based Google ads and also user data from third parties (e.g. age, gender and interests). This data used is not attributable to a specific person. In order to generate interest-based online advertising, this website uses remarketing with Google Analytics. Our advertisements are placed on websites by third parties, including Google. We and third parties, including Google, use first-party cookies (e.g. Google Analytics cookies) in combination with third-party cookies (e.g. DoubleClick cookies) in order to set, optimise and change our ads, based on past visits to our website. We use Google Analytics reports for performance according to demographics and interests. We use the data obtained from Google’s interest-based advertising and third-party visitor data (e.g. age, gender, interests) in Google Analytics for marketing purposes and in order to continuously improve our services. You can prevent DoubleClick cookies if you click on the following link. There is an opt-out cookie that prevents future collection of your data when you visit our website: https://support.google.com/ads/answer/7395996?hl=en

10. Use of Facebook Remarketing

This website uses the remarketing function “Custom Audiences” of Facebook Inc. (“Facebook”). This function serves to present visitors to this website with interest-based ads (“Facebook Ads”) during their visit to the social network Facebook. The Facebook remarketing tag was added to this website for this purpose. This tag creates a direct connection with the Facebook servers when you visit the website. The Facebook server is informed that you have visited this website, and Facebook assigns this information to your personal Facebook account. More details on data collection and use by Facebook and on the related rights and possibilities for the protection of your privacy can be found in the Facebook data policy: https://www.facebook.com/about/privacy/.

You can stop collection by Facebook by clicking on the link below. There is an opt-out cookie that prevents future collection of your data when you visit our website:

You can also disable the remarketing function “Custom Audiences” at https://www.facebook.com/settings/?tab=ads#_=_

You must be a registered Facebook user in order to do this.

11. Service providers or data recipients

Your personal data is not passed onto third parties for purposes other than the ones stated in this policy. We only pass on your personal data to third parties if:

  • You have given your express consent to this,
  • it is necessary to pass on data in order to enforce, exercise or defend legal rights and there is no reason to assume that you have an overriding interest in your data not being passed onto third parties that needs to be protected,
  • we are legally obliged to pass on your data,
  • or this is permitted by law and required in order to fulfil our contract with you.

12. Data protection officer

If you have any questions on privacy, please contact our data protection officer:

Sascha Pieper
DPN Datenschutz GmbH & Co. KG
Helmholtzstraße 26
41747 Viersen, Germany

Our data protection officer can be reached by phoning our customer service hotline or also – if your matter is confidential – by post.

Changes to our privacy policy

We reserve the right to change our security and data protection measures if necessary due to technological developments, in which case we will update our privacy policy accordingly. Please always read the latest version of our privacy policy.


Version: 12.11.2019